Sound Familiar?
Patient Enquires at 9pm. Callback Happens at 3pm Next Day
A patient calls about a knee consultation. The front desk promises a callback. Next morning, 50 new calls and 20 walk-ins come in. By afternoon, the patient has already booked with another clinic. Your team was busy — but the patient didn't wait
Phone, WhatsApp, Practo, Walk-in — All in Different Systems
Practo enquiries in one dashboard. Google Ad leads in another. Walk-in details in an OPD register. WhatsApp conversations on personal phones. When a patient calls back asking about their appointment, nobody has the full history
Doctor's Schedule Changes. 20 Patients Not Informed
A senior doctor reschedules their OPD. 20 patients need to be notified and rebooked. It falls on already-overwhelmed front desk staff juggling incoming calls. Some patients show up confused. Some don't come back at all
SmartBDM gives your clinic one platform — so every patient enquiry, every appointment, and every follow-up is tracked and visible across your entire team
Every Front Desk Staff and Clinic Manager Gets Their Own AI Assistant
Front desk speaks a quick voice note after every patient interaction. AI handles data entry, appointment reminders, and follow-ups. Clinic managers see real patient acquisition data — enquiry to OPD conversion, channel-wise ROI, and staff performance
For Front Desk Staffs
Log every patient interaction by voice — AI captures symptoms discussed, doctor preference, appointment status, insurance details, and next steps
Get daily follow-up priorities — which patients to call back, which appointments to confirm, which no-shows to reschedule, which reports to follow up on
Never manually update a register, OPD sheet, or Practo backend again
For Clinic Managers
Trust the data — every patient interaction is backed by a voice note, not a tick in a register that nobody reads
AI flags missed callbacks, no-show patterns, high drop-off channels, and front desk bottlenecks — before patients are lost to competitors
Know which channels bring patients (Practo vs Google vs referrals), which doctors are in demand, OPD-to-IPD conversion, and where enquiries drop off
Your Patients Don't Wait for OPD Hours.
Neither Does SmartBDM
From first enquiry to confirmed appointment to post-visit follow-up — AI ensures no patient is lost in the process
Patient Enquires — Any Channel
Phone, WhatsApp, Practo, Google Ads, walk-in, referral — AI captures and responds instantly with appointment availability and doctor information
Right Department, Right Slot
AI qualifies the enquiry by symptoms and urgency, suggests the right doctor or department. Patient gets options without waiting on hold or calling back
Appointment Confirmed and Reminded
Automatic confirmation on WhatsApp with date, time, and doctor details. Reminder sent the day before. Reduces no-shows without manual calling by front desk
Patient Doesn't Show? AI Follows Up
Missed appointment gets an automatic reschedule nudge — referencing their original concern, not a cold call. Patients feel remembered, not chased
Visit Done — Follow-up Automated
Post-visit follow-ups, report collection reminders, review requests, and return appointment scheduling — all automated based on the visit context and doctor's notes
Every automation is fully customizable to your clinic's workflow — department-wise pipelines, doctor calendars, and multi-location setups. We configure it all during onboarding
Unlimited Staff. One Price. Replace Your Entire Stack
Stop paying per seat. Put your front desk, doctors' coordinators, marketing team, and management on one platform
What You're Using Now
Practo / clinic management software
₹15,000–40,000/month
WhatsApp Business + bulk messaging tools
₹15,000/month
Call tracking / IVR system
₹10,000/month
Google Ads lead capture tools
₹10,000/month
OPD registers / Excel / manual tracking
Free but costs you patients every day
₹50,000+/month
= ₹6+ lakhs/year
And your team still ignores most of them
SmartBDM — The Growth Super App
Complete CRM with custom pipelines
Native WhatsApp, Email & SMS
WhatsApp marketing campaigns
Free lead sync from all ad platforms
AI lead capture & qualification
Smart lead routing
Conversation intelligence & coaching
Automated follow-ups & nurturing
Voice-verified sales updates
Analytics & performance tracking
Web + iOS + Android
Starting at
₹30,000/month
(unlimited users)
Pricing based on leads:
Up to 5,000 leads₹30,000/month
Up to 50,000 leads₹1,00,000/month
50,000+ leadsCustom pricing
30-day free trial · No credit card required · Go live in 7-10 days
Frequently asked questions
Talk to our sales
See SmartBDM in Action
A 30-minute walkthrough — we'll show you how SmartBDM automates your pipeline end-to-end and gives your team the one platform they'll actually use
