Close more policies — and keep more at renewal.
Insurance is won twice: first when the lead becomes a policy, then every year it renews. SmartBDM answers every lead in seconds, follows up for weeks, re-engages your old book, and reaches your clients at renewal — in their language — so more leads turn into policies and more policies stay on the books.
- Higher persistency
- More policies closed
- Your old book, reworked
- Every meeting captured
- Agents accountable
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The outcomes that actually move an insurance business
Not a feature list — the handful of results that decide whether an agency grows: more policies closed, and more of them kept. Here's what SmartBDM is built to deliver.
Keep more policies on the books at renewal
A policy is only profitable if it renews — yet renewals quietly lapse because nobody reached the client in time. SmartBDM tracks every client whose policy is due and re-engages them automatically — on WhatsApp and by AI call, in their language — with reminders right through the renewal window. The client hears from you before the due date, every time, so fewer policies lapse for the one reason that's entirely avoidable: no follow-up.
Close more of the leads you already pay for
Every lead costs you — and the policy usually goes to whoever calls first, then to whoever keeps following up. SmartBDM replies in seconds, 24/7, the moment a lead lands from any source, qualifies it on WhatsApp or by an AI call, then chases every undecided lead through the whole consideration window — because people compare, ask family, want to see the documents, and a policy rarely closes on the first call. You're first to respond and last to give up, on every lead, without hiring more agents.
Turn last year's leads into this year's policies
The enquiries who said “not now,” the clients who bought one cover and went quiet — they sit in a spreadsheet, never worked again, while you pay for fresh leads every month. SmartBDM re-engages your old book on WhatsApp and by AI call, so the people who already know you become pipeline again — without spending another rupee on acquisition.
Every client conversation captured — in the language you spoke it
After a client meeting or a call, your agent just speaks a ten-second voice note in Hindi or any Indian language — SmartBDM writes it up, updates the client's record, and sets the next follow-up. No forms, no end-of-day data entry, nothing forgotten. When the client calls back, whoever picks up already knows the cover they wanted and what was discussed last time, instead of “sorry, who is this?”
See who's actually working the book
With a large agent or tele-caller team, it's hard to know who's following up and who's coasting. SmartBDM shows each agent's activity and follow-up discipline, scores how well every lead is genuinely understood, and flags voice notes or calls that look padded — so your reviews run on real numbers, not on who tells the best story.
A sales team that never sleeps — and never misses a renewal.
A handful of AI agents work every lead and every renewal around the clock, so nothing waits for a free agent.
WhatsApp agent
Replies to leads from any source in seconds, 24/7 — qualifies them before your team even picks up the phone.
AI voice caller
Phones and qualifies new leads, wakes up cold ones, and reminds clients whose renewal is due — in a natural Indian-language voice.
Follow-up agent
Chases every “call me later” and every quiet lead through the consideration window, so policies don't slip to another agent.
Daily plan
Every morning, the exact list of who to call today — fresh leads and renewals — and what to say to each.
It fits your book, not the other way round.
Every lead in one place
Ad campaigns, website, referrals, walk-ins and your own book all flow into one inbox and get worked the same way — nothing falls through the gap between tools.
All your policies & renewals, straight
Many products, many insurers, renewals coming up every week — every policy, premium and conversation stays in one place, so nothing lapses for lack of a follow-up.
Your whole agency on it
Unlimited users, no per-seat fees — agents, tele-callers, the back office, everyone — on the web and on their phone.
Speaks your clients' language
Hindi, English and every major Indian language — on calls, WhatsApp and voice notes.
The full platform behind those outcomes
Those results aren't bolt-ons — they come from one platform that runs your entire sales operation. Here's what your whole agency gets in the same login.
Full CRM, your way
Custom pipelines, stages and fields, with every note, call and message on one timeline per lead.
Unified WhatsApp inbox
Two-way WhatsApp tied to the lead record — templates, read receipts and assignment, for the whole team.
A dozen AI agents, 24/7
They read every conversation, score each lead, follow up, and keep the CRM current — hands-free, with humans in control.
AI that calls your leads
AI voice agents phone and qualify leads in a natural Indian-language voice, then write the call back to the CRM.
Speak to update — free & unlimited
A ten-second voice note becomes a summary, a stage move and a follow-up. No typing, never metered.
Lead scoring & My Day
Every lead carries an AI intent score, and each morning a ranked “who to call today” puts effort where it converts.
WhatsApp marketing & re-engagement
Wake dormant leads in compliant batches, with deliverability and your sender number protected automatically.
Performance & coaching
Per-rep performance, follow-up discipline and conversation intelligence — coach on the behaviours that drive revenue.
Built for India, on every device
Indian-language AI throughout, passwordless login, and the full platform on Web, iOS and Android.
Every lead and renewal in one app. Minus the patchwork.
Keep your lead sources — ad campaigns, referrals, your book. Stop paying for and stitching together a separate dialer, a WhatsApp tool, a renewal-reminder tool, and a telecaller team.
One app · unlimited agents · from ₹5,000/month
Save ₹14–20 lakh a yearThe things agencies ask us first
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See SmartBDM in action
Book a 30-minute demo. We'll mirror your sales process and show you how your AI team runs it.
