Sound Familiar?
Enquiry at 11pm from Instagram. Response at 11am. Too Late
A customer sees your Maldives reel on Instagram, sends a WhatsApp message at 11pm. Your agent sees it at 9am next day. By then, the customer has already booked through MakeMyTrip or another agent who responded instantly. The window was 20 minutes — not 10 hours
Quotes from Memory. Prices Change. Nobody Tracks the Version
One agent quotes a Bali package at ₹1.2L. Another quotes the same at ₹1.5L. A customer who spoke to both notices the inconsistency. Customisation details — room upgrades, transfers, meal plans, visa support — live in scattered WhatsApp chats that nobody can find later
Group Booking with 25 Travellers. 8 Decision-Makers. Follow-ups Fall Apart
A corporate Goa trip. 25 travellers, 8 decision-makers, different room preferences, dietary requirements, and budget approvals. Follow-ups for deposits, passport details, and confirmations fall through the cracks. The client feels unmanaged — and tells their network
SmartBDM gives your travel team one platform — so every enquiry, every itinerary discussion, and every booking follow-up is tracked and visible
Every Travel Consultant and Operations Manager Gets Their Own AI Assistant
Consultants speak a voice note after every client call. AI handles data entry, itinerary follow-ups, deposit reminders, and booking tracking. Managers see real pipeline data — not just revenue after the fact
For Travel Consultants
Speak after every client call — AI logs destination interest, travel dates, budget, group size, special requirements, visa status, and customisation requests
Get daily priorities — which quotes to follow up, which deposits to chase, which itineraries need confirmation, which visas are pending
Never manually update a booking tracker, client spreadsheet, or WhatsApp status list again
For Operations Managers
Trust every update — each one is backed by a real voice note, not a vague 'spoke, interested' in a spreadsheet
AI flags quotes going stale, deposits overdue, bookings at risk, and consultants with inactive pipelines
Know which destinations sell, which consultants convert, average ticket size by segment, and which channels bring high-value bookings
Your Travellers Don't Plan on Office Hours.
Neither Does SmartBDM
From first enquiry to confirmed booking to post-trip relationship — AI ensures no traveller is lost in the planning process
Enquiry from Any Channel
Instagram DM, WhatsApp, website form, Google Ads, walk-in, referral — AI captures details and responds with destination options and pricing instantly, even at midnight
Best Consultant Assigned
AI routes by destination expertise, budget segment, language, and capacity. Consultant gets a full briefing — dates, group size, budget range, special requirements
Every Interaction Tracked
Itinerary discussions, quote revisions, document collection, visa status — everything flows into one traveller timeline via voice notes and WhatsApp sync
Customer Delays? AI Keeps the Dream Alive
Early bird pricing deadlines, visa processing timelines, availability alerts, seasonal offers — AI sends contextual nudges based on the actual conversation, not generic blasts
Trip Booked — Relationship Continues
Post-trip feedback requests, review nudges, anniversary trip suggestions, and referral follow-ups — AI keeps the relationship warm for repeat bookings year after year
Every automation is fully customizable to your agency's workflow — destination-wise pipelines, group booking workflows, B2C and corporate segments. We configure it all during onboarding
Unlimited Consultants. One Price. Replace Your Entire Stack
Stop paying per user. Put your entire team — consultants, operations staff, visa desk, and management — on one platform
What You're Using Now
Travel CRM / booking management software
₹20,000–50,000/month
WhatsApp Business + broadcast tools
₹15,000/month
Instagram / social media lead capture (manual)
Hours of team time daily
Excel for quotes, bookings, and tracking
Free but loses you bookings and context
Email marketing tools
₹10,000/month
₹45,000+/month
= ₹5+ lakhs/year
And your team still ignores most of them
SmartBDM — The Growth Super App
Complete CRM with custom pipelines
Native WhatsApp, Email & SMS
WhatsApp marketing campaigns
Free lead sync from all ad platforms
AI lead capture & qualification
Smart lead routing
Conversation intelligence & coaching
Automated follow-ups & nurturing
Voice-verified sales updates
Analytics & performance tracking
Web + iOS + Android
Starting at
₹30,000/month
(unlimited users)
Pricing based on leads:
Up to 5,000 leads₹30,000/month
Up to 50,000 leads₹1,00,000/month
50,000+ leadsCustom pricing
30-day free trial · No credit card required · Go live in 7-10 days
Frequently asked questions
Talk to our sales
See SmartBDM in Action
A 30-minute walkthrough — we'll show you how SmartBDM automates your pipeline end-to-end and gives your team the one platform they'll actually use
