Book more trips — and bring travellers back.
An enquiry lands at midnight and goes to whoever quotes first; a trip is planned over weeks of follow-up; and the traveller you already won is the cheapest booking of next season. SmartBDM replies in seconds, follows up through planning, captures every planning call, and re-engages past travellers — so more enquiries become bookings, and last season's guests book again.
- Travellers come back
- Win the quote race
- Followed up to booking
- Every planning call logged
- Agent & source ROI
15-day free trial · go live in 7 days
The outcomes that actually fill the booking sheet
Not a feature list — the handful of results that decide how many enquiries become bookings, and how many travellers come back. Here's what SmartBDM is built to deliver.
Bring last season's travellers back for the next trip
Everyone who travelled with you once is the easiest, cheapest booking of the next season — and most agencies never reach out, so the guest books their next trip with whoever advertised loudest. SmartBDM re-engages past travellers on WhatsApp and by AI call, in their language, for the next destination and the next season — so the guests you already won keep coming back, without spending on a single new enquiry.
Win the quote race
A Bali honeymoon, a Kerala family trip — the enquiry comes in at 11 PM and the traveller is asking three other agents the same thing, booking with whoever replies first. SmartBDM is on WhatsApp with them in seconds, 24/7 — destination, dates, travellers, budget — sharing the basics and locking a call, so you reply first even while your team sleeps.
Follow up through the whole planning window
Trips are planned over weeks of comparing dates, prices and itineraries, and the traveller who asked for an itinerary and went quiet books with the agent who stayed in touch. SmartBDM follows up every quiet traveller — again and again, in their language — through planning, so the nudges that turn a quote into a confirmed booking happen every time.
Capture every planning conversation, in their language
After a planning call, your agent just speaks a ten-second voice note in Hindi or any Indian language — SmartBDM writes it up, updates the enquiry and sets the next follow-up. When the traveller messages back, whoever picks it up already knows the destination, dates, budget and what was quoted last time — instead of starting the whole conversation over.
See which agents and sources actually convert
Enquiries pour in from ads, OTAs, your site and WhatsApp, especially in season — and you can't tell what converts or who's following up. SmartBDM shows each agent's activity and follow-up discipline and which sources turn into bookings, so you put spend and people where the bookings actually come from.
A booking team that never sleeps — and never forgets an enquiry.
A handful of AI agents work every enquiry around the clock, so nothing waits for a free agent.
WhatsApp agent
Replies to enquiries from any source in seconds, 24/7 — captures destination, dates and budget before your agent is even awake.
AI voice caller
Phones new enquiries and re-engages past travellers in a natural Indian-language voice — no enquiry waits for a free agent.
Follow-up agent
Chases every quiet traveller through the planning window, so bookings don't slip to another agent.
Daily plan
Every morning, the exact list of who to follow up today — and what each traveller asked for.
It fits your bookings, not the other way round.
Every enquiry in one place
Ad campaigns, website, OTA and portal leads, WhatsApp, walk-ins and referrals all flow into one inbox and get worked the same way — nothing falls through the gap between tools.
All your packages & destinations, straight
Many destinations, packages and seasons — each with its enquiries and conversations in one place, so you match the right traveller to the right trip.
Your whole team on it
Unlimited agents, no per-seat fees — sales, operations, every branch, everyone — on the web and on their phone.
Speaks your travellers' language
Hindi, English and every major Indian language — on calls, WhatsApp and voice notes.
The full platform behind those bookings
Those results aren't bolt-ons — they come from one platform that runs your entire sales operation. Here's what your whole sales and operations team get in the same login.
Full CRM, your way
Custom pipelines, stages and fields, with every note, call and message on one timeline per lead.
Unified WhatsApp inbox
Two-way WhatsApp tied to the lead record — templates, read receipts and assignment, for the whole team.
A dozen AI agents, 24/7
They read every conversation, score each lead, follow up, and keep the CRM current — hands-free, with humans in control.
AI that calls your leads
AI voice agents phone and qualify leads in a natural Indian-language voice, then write the call back to the CRM.
Speak to update — free & unlimited
A ten-second voice note becomes a summary, a stage move and a follow-up. No typing, never metered.
Lead scoring & My Day
Every lead carries an AI intent score, and each morning a ranked “who to call today” puts effort where it converts.
WhatsApp marketing & re-engagement
Wake dormant leads in compliant batches, with deliverability and your sender number protected automatically.
Performance & coaching
Per-rep performance, follow-up discipline and conversation intelligence — coach on the behaviours that drive revenue.
Built for India, on every device
Indian-language AI throughout, passwordless login, and the full platform on Web, iOS and Android.
Every enquiry in one app. Minus the patchwork.
Keep your enquiry sources — ad campaigns, website, OTAs, WhatsApp. Stop paying for and stitching together a separate dialer, a WhatsApp tool, an enquiry sheet, and a telecaller team.
One app · unlimited agents · from ₹5,000/month
Save ₹14–20 lakh a yearThe things travel businesses ask us first
Talk to our sales
See SmartBDM in action
Book a 30-minute demo. We'll mirror your sales process and show you how your AI team runs it.
