The Bitrix24 alternative built for how India actually sells.
Bitrix24 is a vast work suite with genuinely native AI — but breadth isn't depth in the India sales motion. SmartBDM's AI phones and qualifies leads in Indian languages, runs a native WhatsApp engine, and acts across your whole workflow, with truly unlimited users instead of tiers capped at 100.
- AI that calls & qualifies in Indian languages
- Native WhatsApp engine
- Truly unlimited users
- AI that acts across the workflow
- A full app on Web, iOS & Android
30-day free trial · go live in 7 days
Bitrix24 is remarkably broad — and its AI is real
Bitrix24 has real, native AI — and a lot more besides. Its strengths are worth taking seriously.
Enormous breadth at a flat price
CRM, tasks, sites, telephony and collaboration in one suite, with a big free tier and flat per-organization pricing. For a cost-sensitive team that wants a lot of tools under one roof, it's a lot of value.
Genuinely native CoPilot AI
Bitrix24's CoPilot is native, not bolted on — call transcription and summaries, auto-filling CRM fields, in-CRM speech analytics and script comparison. On native AI, it's the real thing.
Flexible deployment, including on-prem
Cloud and on-premise options give IT teams control and data-residency choices that many SaaS-only CRMs don't offer.
Breadth isn't depth. The win is the India sales motion, run by AI that acts.
Bitrix24 does many things. For an Indian sales team, what decides results is depth in a few: calling leads in their language, running WhatsApp end to end, and AI that moves the deal — not just assists on a call.
India-first depth, not a connector
SmartBDM's AI voice agents phone and qualify leads in Hindi and every major Indian language, and a native WhatsApp outcome engine runs the funnel. Bitrix24's strength is transcribe-and-fill assistance and connector-based WhatsApp — capable, but not the India-first voice and chat motion built into the core.
AI that acts across the whole workflow
CoPilot mostly assists on a call — transcribe, summarize, fill fields. SmartBDM's agents act across the journey: reply to WhatsApp leads in seconds, advance stages, schedule follow-ups, qualify leads by phone, and hand your team only the hot ones — running the motion, not just assisting on a call.
Truly unlimited users — not a capped tier
Bitrix24's flat price hides user caps (Professional tops out around 100 users), and the free tier is practically limited. SmartBDM is genuinely unlimited users on every plan, with capacity priced on the leads you're working — so the whole org is on it without hitting a seat ceiling.
Your company's memory shouldn't walk out the door
SmartBDM captures every call, WhatsApp and voice note automatically and reads them into a living memory of each lead — so when a rep leaves, the context stays and whoever takes over already knows the whole story.
SmartBDM vs Bitrix24 at a glance
An honest side-by-side — native AI and all.
Everything you get in one login
Not a sprawling work suite — a focused AI sales platform with the India motion built in. Here's what your team gets.
Full CRM, your way
Custom pipelines, stages and fields, with every note, call and message on one timeline per lead.
Unified WhatsApp inbox
Two-way WhatsApp tied to the lead record — templates, read receipts and assignment, for the whole team.
A dozen AI agents, 24/7
They read every conversation, score each lead, follow up, and keep the CRM current — hands-free, with humans in control.
AI that calls your leads
AI voice agents phone and qualify leads in a natural Indian-language voice, then write the call back to the CRM.
Speak to update — free & unlimited
A ten-second voice note becomes a summary, a stage move and a follow-up. No typing, never metered.
Lead scoring & My Day
Every lead carries an AI intent score, and each morning a ranked “who to call today” puts effort where it converts.
WhatsApp marketing & re-engagement
Wake dormant leads in compliant batches, with deliverability and your sender number protected automatically.
Performance & coaching
Per-rep performance, follow-up discipline and conversation intelligence — coach on the behaviours that drive revenue.
Built for India, on every device
Indian-language AI throughout, passwordless login, and the full platform on Web, iOS and Android.
What you actually pay
Bitrix24's flat price is genuinely attractive — until you hit the user caps on the paid tiers and the limits of the free one. SmartBDM is one flat price for truly unlimited users, with the India sales AI included.
From ₹30,000 / month
Unlimited users · priced per active lead
- Your whole team included — no per-seat fee
- A dozen AI agents included (not metered per seat)
- Voice notes & transcription free and unlimited
- CRM + WhatsApp + AI voice calling in one app
Flat per-organization, but with bundled user CAPS per tier (e.g. ~100 users on Professional)
Tier prices change often — see Bitrix24's pricing page for current figures. We describe the model here rather than quote a number we can't stand behind on the day you read this.
Bitrix24 pricing sourced from its public pricing page as of Jun 2026; prices and plans change — verify on the vendor's site. Last reviewed Jun 2026.
On Bitrix24 today? Moving across is on us.
Want the India sales motion without losing your data? We make the switch painless. We bring your leads, pipelines and history across for free, mirror your sales process, and keep your lead sources flowing — so you're live in about a week, with nothing lost.
Free migration
We move your leads, contacts, stages and notes across for you — no export-import project on your side.
Live in ~7 days
We mirror your process and connect your lead sources, so the AI starts working your pipeline within days.
Keep your lead sources
Ad campaigns, website forms and referrals keep flowing in — and the AI begins replying, calling and qualifying immediately.
What teams comparing us to Bitrix24 ask
Talk to our sales
See SmartBDM in action
Book a 30-minute demo. We'll mirror your sales process and show you how your AI team runs it.
