WhatsApp commerce is one piece. Selling needs the whole system.
Interakt is a tidy WhatsApp commerce and engagement tool for SMBs. But your pipeline, your calling and your follow-up still live elsewhere. SmartBDM gives you the WhatsApp inbox, marketing and an AI pre-qualifier inside a full AI sales platform — priced per lead, not per WhatsApp agent.
- WhatsApp inbox + marketing + AI pre-qualifier
- Inside a real CRM — not a standalone tool
- AI voice calling + voice-to-CRM too
- Priced per lead, not per WhatsApp agent
- A full app on Web, iOS & Android
30-day free trial · go live in 7 days
Interakt does WhatsApp commerce well
For SMBs selling over WhatsApp, it covers the commerce basics capably.
Built for WhatsApp commerce
Catalogs, notifications, shared inbox and automation aimed at small businesses selling over WhatsApp — a focused, approachable product for that job.
SMB-friendly and quick to start
It's designed to get a small team live on the WhatsApp Business API fast, without a heavy setup.
Backed by the Jio Haptik / Fynd family
It sits within a larger, established group, which lends it scale and credibility as an official WhatsApp BSP.
A WhatsApp commerce tool takes the order. A sales system wins the deal.
Notifications and a catalog on WhatsApp are one slice of selling. The pipeline, the calling and the follow-up still need a home — ideally the same one.
One app, not a commerce tool plus a CRM plus a dialer
Interakt runs the catalog, the notifications and the WhatsApp storefront; the sales pipeline, the calling and the conversation intelligence are still separate purchases. SmartBDM unifies the WhatsApp inbox and campaigns with a full CRM, AI voice calling, voice notes and scoring, so an SMB isn't juggling and paying for a stack of disconnected tools.
Every order chat lands on the lead, with an AI pre-qualifier
A catalog send and an order notification are the start of a relationship, not the end of one. SmartBDM keeps each WhatsApp conversation on the lead record and puts a 24/7 AI agent on new leads to qualify and route them — so commerce engagement turns into worked, qualified pipeline in your CRM.
The AI also calls, and the field logs itself by voice
SmartBDM's AI voice agents ring and qualify leads in Indian languages, and reps update the CRM just by recording a voice note. A WhatsApp commerce tool neither dials a buyer nor captures what happens in the field; here both are part of the one platform.
SmartBDM vs Interakt at a glance
An SMB WhatsApp commerce tool versus a full sales platform that includes WhatsApp.
Everything you get in one login
Keep the WhatsApp commerce strengths you'd use Interakt for, and add what a commerce tool leaves out — a full CRM, AI calling, voice capture and scoring in one place.
Full CRM, your way
Custom pipelines, stages and fields, with every note, call and message on one timeline per lead.
Unified WhatsApp inbox
Two-way WhatsApp tied to the lead record — templates, read receipts and assignment, for the whole team.
A dozen AI agents, 24/7
They read every conversation, score each lead, follow up, and keep the CRM current — hands-free, with humans in control.
AI that calls your leads
AI voice agents phone and qualify leads in a natural Indian-language voice, then write the call back to the CRM.
Speak to update — free & unlimited
A ten-second voice note becomes a summary, a stage move and a follow-up. No typing, never metered.
Lead scoring & My Day
Every lead carries an AI intent score, and each morning a ranked “who to call today” puts effort where it converts.
WhatsApp marketing & re-engagement
Wake dormant leads in compliant batches, with deliverability and your sender number protected automatically.
Performance & coaching
Per-rep performance, follow-up discipline and conversation intelligence — coach on the behaviours that drive revenue.
Built for India, on every device
Indian-language AI throughout, passwordless login, and the full platform on Web, iOS and Android.
What you actually pay
Interakt charges per-plan tiers — for WhatsApp alone. SmartBDM is one flat price for unlimited users and the whole sales platform, with WhatsApp included. (WhatsApp's own per-message charges to Meta apply on any tool.)
From ₹30,000 / month
Unlimited users · priced per active lead
- Your whole team included — no per-seat fee
- A dozen AI agents included (not metered per seat)
- Voice notes & transcription free and unlimited
- CRM + WhatsApp + AI voice calling in one app
Per-plan monthly tiers (plus WhatsApp conversation charges)
Tier prices change often — see Interakt's pricing page for current figures. We describe the model here rather than quote a number we can't stand behind on the day you read this.
Interakt pricing sourced from its public pricing page as of Jun 2026; prices and plans change — verify on the vendor's site. Last reviewed Jun 2026.
On Interakt today? Bring your WhatsApp across.
Switching keeps your WhatsApp commerce setup intact. We bring your number, templates and contacts across, rebuild the inbox and campaigns inside SmartBDM, and put the CRM, calling and AI around them — so you're up and running in about a week.
Keep your WhatsApp number & templates
Your WhatsApp Business number and approved templates carry over, so order notifications and customer chats continue without interruption.
Live in ~7 days
We rebuild the inbox, campaigns and AI pre-qualifier, mirror how you sell over WhatsApp today, and the AI begins working leads within days.
Now with a CRM around it
Every WhatsApp conversation now sits on a real lead record with scoring and follow-up — beyond the reach of a standalone commerce tool.
What teams comparing us to Interakt ask
Talk to our sales
See SmartBDM in action
Book a 30-minute demo. We'll mirror your sales process and show you how your AI team runs it.
