The Freshsales alternative where AI isn't an upcharge.
Freshsales is a capable, India-born CRM — but the Freddy AI worth having sits behind the Pro tier and a separate paid Copilot add-on, charged per agent. SmartBDM includes a dozen AI agents for unlimited users, with WhatsApp, Indian-language calling and voice-to-CRM built in.
- AI included for everyone — no add-on
- Unlimited users — not per seat
- WhatsApp + AI calling, India-first
- Voice notes & transcription free
- A full app on Web, iOS & Android
30-day free trial · go live in 7 days
Freshsales is a polished, India-born CRM
Freshworks built a genuinely good product out of Chennai.
India roots and a clean product
Freshworks is India-HQ'd, and Freshsales is an approachable, well-designed CRM with a usable free tier and a low entry price — an easy place for a small team to begin.
A real multi-product suite
Sitting alongside Freshdesk and Freshmarketer, it appeals to teams that want sales, support and marketing from one vendor, with Freddy AI threaded across them.
A mature AI assistant
Freddy is a capable assistant for contact scoring, email and deal insights. For teams already invested in the Freshworks suite, it adds real value.
Good AI shouldn't cost extra, per seat, on top of the seat you already bought.
With Freshsales, the AI that actually helps is gated behind a higher tier and a separate per-agent Copilot add-on. SmartBDM includes the AI for everyone — and its AI does more than assist.
AI included vs an AI upcharge stack
To get the good Freddy AI on Freshsales you pay the Pro tier and then a separate Copilot add-on, per agent — so real AI is a stacked upcharge that grows with headcount. SmartBDM bundles AI on a unified pool for unlimited users, with voice notes and transcription free, so the whole team gets it without per-seat AI tolls.
Unlimited users, not per seat
Freshsales bills per seat, so every rep raises the bill and teams ration logins. SmartBDM is a flat ₹30,000/month for unlimited users — the whole field team, tele-callers and back office on it, which is the only way the data ends up complete.
AI that acts, in Indian languages
Freddy scores and suggests; a human still does the calling, WhatsApping and chasing. SmartBDM's agents do the work — reply on WhatsApp in seconds, phone and qualify leads in a natural Indian-language voice, and follow up — with reps updating the CRM just by speaking a voice note.
Your company's memory shouldn't walk out the door
SmartBDM captures every call, WhatsApp and voice note automatically and reads them into a living memory of each lead — so when a rep leaves, the context stays and whoever takes over already knows the whole story.
SmartBDM vs Freshsales at a glance
The honest side-by-side.
Everything you get in one login
All the AI included for the whole team — no Pro-tier gate, no Copilot add-on — around a full CRM with WhatsApp and calling built in.
Full CRM, your way
Custom pipelines, stages and fields, with every note, call and message on one timeline per lead.
Unified WhatsApp inbox
Two-way WhatsApp tied to the lead record — templates, read receipts and assignment, for the whole team.
A dozen AI agents, 24/7
They read every conversation, score each lead, follow up, and keep the CRM current — hands-free, with humans in control.
AI that calls your leads
AI voice agents phone and qualify leads in a natural Indian-language voice, then write the call back to the CRM.
Speak to update — free & unlimited
A ten-second voice note becomes a summary, a stage move and a follow-up. No typing, never metered.
Lead scoring & My Day
Every lead carries an AI intent score, and each morning a ranked “who to call today” puts effort where it converts.
WhatsApp marketing & re-engagement
Wake dormant leads in compliant batches, with deliverability and your sender number protected automatically.
Performance & coaching
Per-rep performance, follow-up discipline and conversation intelligence — coach on the behaviours that drive revenue.
Built for India, on every device
Indian-language AI throughout, passwordless login, and the full platform on Web, iOS and Android.
What you actually pay
On Freshsales, real AI means the Pro seat plus a per-agent Copilot add-on — an upcharge that grows with your team. SmartBDM is one flat price for everyone, with AI included.
From ₹30,000 / month
Unlimited users · priced per active lead
- Your whole team included — no per-seat fee
- A dozen AI agents included (not metered per seat)
- Voice notes & transcription free and unlimited
- CRM + WhatsApp + AI voice calling in one app
Per seat, per month (USD) — the strongest Freddy AI sits behind the Pro tier plus a separate paid Copilot add-on
Tier prices change often — see Freshsales's pricing page for current figures. We describe the model here rather than quote a number we can't stand behind on the day you read this.
Freshsales pricing sourced from its public pricing page as of Jun 2026; prices and plans change — verify on the vendor's site. Last reviewed Jun 2026.
On Freshsales today? Moving across is on us.
Thinking about leaving the Freshworks suite? We make the switch painless. We bring your leads, pipelines and history across for free, mirror your sales process, and keep your lead sources flowing — so you're live in about a week, with nothing lost.
Free migration
We move your leads, contacts, stages and notes across for you — no export-import project on your side.
Live in ~7 days
We mirror your process and connect your lead sources, so the AI starts working your pipeline within days.
Keep your lead sources
Ad campaigns, website forms and referrals keep flowing in — and the AI begins replying, calling and qualifying immediately.
What teams switching from Freshsales ask
Talk to our sales
See SmartBDM in action
Book a 30-minute demo. We'll mirror your sales process and show you how your AI team runs it.
